Frequently Asked Questions

Yes, our Company is totally a legal platform licensed by the Securities and Exchange Commission to carry out financial activities in over 105 countries?

To close your account, please contact customer support. Ensure all pending transactions are settled and your balance is zero before proceeding.

Everyone can be a Customer of TrueNorth Capital Bank, but they must be at least 18 years old.

You may become a client of the company and it is totally free of charge. All you need is to sign up and fill all required fields. It takes less than 2 minutes to complete sign up.

We pay great attention to security and privacy. All information on our website is protected by SSL. We do not divulge any personal data of our customers to third parties. Your participation is strictly confidential.

Yes, we do require verification documents confirming the identity, address or origin of account owner.

Yes. We use industry-standard encryption and multi-factor authentication to protect your personal and financial information. We also recommend that you never share your login details and always log out after each session.

Click on the “Forgot Password” link on the login page and follow the prompts. You’ll need to verify your identity using your email or phone number associated with the account.

Yes. All eligible deposits are insured up to $250,000 per depositor by the Federal Deposit Insurance Corporation (FDIC).

Immediately contact our support team at ???? info@truenorthcapitalco.com to report the issue. We will disable the card and issue a replacement as quickly as possible.

Report any suspicious or unauthorized transactions to our Fraud Department immediately by emailing us. We will investigate the issue and may temporarily freeze your account to prevent further unauthorized access.

Yes. Online banking is accessible from anywhere with an internet connection. For security reasons, please inform us before traveling internationally to avoid potential access restrictions.

You will typically need to provide:

• A valid government-issued photo ID (e.g., passport or driver’s license)

• Proof of address (e.g., utility bill or bank statement)

• Your Social Security Number or Tax Identification Number

Account statements are available via your online banking portal. Navigate to “Statements” to view or download past and current statements.

Your debit card can be activated online, by phone, or by following the instructions included in your card package.

Report the lost or stolen card immediately by contacting customer service to prevent unauthorized use.

Yes, your card can be used abroad. We recommend notifying us before travel to prevent any service interruptions.

If you notice an unauthorized charge, report it to us immediately via your online banking portal or by contacting support.

Log in to your online banking portal and navigate to “Transfers” to move funds between your accounts.

Yes. You can set up and manage recurring transfers in your online banking dashboard.

Yes. TrueNorth Capital Bank supports international wire transfers. Contact customer service to initiate the process.

Yes, standard fees may apply for both domestic and international wire transfers. Please refer to our Fee Schedule for current rates.

Domestic transfers usually process within 1–2 business days. International wires may take 3–5 business days, depending on the destination country.

Yes. You can download our mobile banking app for iOS and Android devices from your app store.

Our mobile app allows you to check balances, transfer funds, deposit checks, view transactions, and more.

We offer personal loans, auto loans, home mortgages, and lines of credit. Business loan options are also available.

You can apply online through our lending portal or contact a representative for personalized assistance.

Minimum credit score requirements vary by loan type. Contact us for specific eligibility criteria.

We use advanced encryption, firewalls, and multi-factor authentication to safeguard your personal and financial data.

Yes. We offer specialized banking solutions for expatriates and non-residents. Please contact us for more information.

Absolutely! TrueNorth Capital Bank takes security very seriously. Their online banking platform uses advanced encryption technology and multi-layered authentication methods to safeguard your personal and financial information.